Refund and cancellation policy

Last updated: 16 October 2026

What you pay for

• Checking channels, rating and reporting are free for everyone. Verifying a channel is free.
• Channel owners can buy the showcase for a verified channel: US $5 for 1 month or US $13 for 3 months (see pricing). It shows the channel description, linked YouTube and Instagram, the owner's message and paid-offer details to visitors for that period.
• During our launch period the showcase is free, and nothing is charged.

Billing and cancellation

• Each plan is a one-time payment. It is not a subscription and is never renewed automatically, so there is nothing to cancel. When the period ends, the showcase is simply hidden until you buy another period; your verified badge and all your data stay.
• Prices are in US dollars. Taxes such as VAT or GST are added at checkout where they apply.
• Payments are processed by our payment partner, Dodo Payments, which acts as the merchant of record and issues your receipt.

Refunds

We give a full refund, if you ask within 14 days of the payment, when:

• you were charged twice, or charged by mistake;
• a technical problem on our side kept your showcase from being shown for most of the period you paid for;
• we removed your verification or showcase without a breach of our terms by you.

Otherwise, because the showcase starts as soon as you pay, payments are not refundable, in full or in part, except where the law where you live gives you a right to a refund. If we remove a verification because the terms were broken (for example, the channel was not yours or information was false), no refund is due.

How to ask for a refund

Use our contact form (topic “Subscription or payment”) or email support@channelcred.com with the email address you paid with and the receipt number. We reply within 5 days. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it.